You need to contact your bank for the following subjects:
Become an Isabel 6 client
Add / Remove a bank or a bank account
Add / Remove mandates
Add bank specific modules set up
Change / Cancel / status of a sent transaction
Correct incomplete or missing account info/CODA
choose a bank
ABN AMRO
contact your customer relations manager
https://www.abnamro.be/en/corporate-institutional-clients/index.htm
BANK J. VAN BREDA
betalingsverkeer@bankvanbreda.be
+32 3 245 11 31
BBVA
BELFIUS
To become Isabel 6 client / Add or Remove a bank account / Modify mandates, please use the below links:
NL https://www.belfius.be/corporate/NL/aan-uw-zijde/digitale-oplossingen-en-betaalmiddelen/isabel/index.aspx
FR https://www.belfius.be/corporate/FR/a-vos-cotes/gestion-des-solutions-digitales-et-moyens-de-paiements/isabel/index.aspx
To cancel transactions, please call: +32 (0)2 222 87 20 (NL) +02/222 87 10 (FR)
To answer questions on sent transactions, missing or incomplete account info/CODA, send an email to isabel@belfius.be
BEOBANK
To become an Isabel 6 client / Add a bank account, please use the below links:
https://www.beobank.be/nl/business/betalen/geldstromen-en-betalingen/isabel.html (NL)
https://www.beobank.be/fr/business/payer/flux-et-paiements/isabel.html (FR)
For all other questions, please call: +32 (0)2 622 20 00 or use this link:
https://www.beobank.be/nl/professioneel/contact
https://www.beobank.be/fr/professionnel/contact
BNP PARIBAS FORTIS
To become an Isabel 6 client / manage your contract, please contact your BNP Paribas Fortis relationship manager.
For transaction management, account statements, CODA, mandates or power to sign, contact you BNP Paribas Fortis relationship manager or call:
02 433 43 34 (EN)
02 433 43 32 (FR)
02 433 43 31 (NL)
BPOST
PCHQBEBB (accounts in range 679)
postal.accounts@bpost.be
02/276 77 74
CAISSE D'EPARGNE HAUTS DE FRANCE
edi-posteclients@hdf.caisse-epargne.fr
+33 984 981 416
CBC
To become an Isabel 6 client, please use the below links:
https://www.cbc.be/entreprendre/fr/produits/payer-et-etre-paye/banque-en-ligne/ordinateur/isabel6.html (FR)
For other questions, please go to the following page:
https://www.cbc.be/entreprendre/fr/contact.html?zone=topnav#/psa0101
or call 32 (0)81 80 18 99
CPH BANQUE
bldbk@cph.be
069/88 14 64
CRELAN
https://www.crelan.be/fr/entrepreneurs/produit/isabel (FR)
https://www.crelan.be/nl/ondernemers/product/isabel (NL)
Add/remove bank accounts, request CODA, manage mandates: electronicbanking@crelan.be
questions regarding sent transactions, missing or incomplete account info: 02/558.78.88
DEUTSCHE BANK
belgium.ebl1@db.com
02/551 65 96
EPBF
svp.flux@epbfservices.com
+32 (0)2 662 03 40
IBANFIRST
isabel6@ibanfirst.com
+32 (0)2 588 23 23
ING
To become an Isabel 6 client or manage your existing account, go to
https://www.ing.be/en/business/payments/ing-isabel-webflows?flow-step=ing-feat-flow-selection (EN)
https://www.ing.be/fr/professionnel/payer/ing-isabel-webflows?flow-step=ing-feat-flow-selection (FR)
https://www.ing.be/nl/professioneel/betalen/ing-isabel-webflows?flow-step=ing-feat-flow-selection (NL)
questions regarding sent transactions, missing or incomplete account info/CODA > +32 (0)2 464 60 04
KBC
To become an Isabel 6 client, please use the below links:
https://www.kbc.be/corporate/en/product/payments/tools/isabel-6.html (EN)
https://www.kbc.be/corporate/fr/produit/services-paiements/outils/isabel-6.html?zone=topnav (FR)
https://www.kbc.be/corporate/nl/product/betalingsverkeer/tools/isabel.html?zone=topnav (NL)
questions regarding sent transactions, missing or incomplete account info/CODA: +32 (0)16 43 25 16
https://www.kbc.be/business/en/contact.html?zone=topnav
NAGELMACKERS
SMBC
BEBRODEDAdmin@be.smbcgroup.com
+32 (0)2 551 51 83
SOCIETE GENERAL